Customer Policies, Terms, Conditions and Information
Modification and Validity: Fail Safe Technologies LLC reserves the right to modify these terms as necessary, with or without notice. While we make every effort to communicate any modification to these terms, conditions and policies with advance notice, it is not always possible. If any portion of these terms, conditions and policies are held to be invalid, its invalidity will not affect the validity or enforceability of any other provision herein.
Per Service Specific Terms & Conditions: Fail Safe Technologies LLC further reserves the right to define terms and conditions on per service / solution basis, in writing, at its own discretion for documents including but not limited to Service Level Agreements, Formal Quotes, Proposals and so on.
Payments: Fail Safe Technologies LLC accepts cash (U.S. Currency), checks, direct deposit and all major credit cards.
Checks are to be made payable to: Fail Safe Technologies LLC
Fail Safe Technologies LLC does not accept partial payments!
Warranties: Hardware/equipment recommended with services is sold with the manufacturer's warranty. No other warranty or guarantee, expressed or implied, is made.
Limitation of Liability: In no event shall Fail Safe Technologies LLC be liable to any person or entity for any special, general, incidental, indirect, consequential, or punitive damages of any kind, including, without limitation, those resulting from negligent or criminal acts of third parties, loss of use, loss of data, lost profits, or computer hardware damage, in connection with any of its services, or any other information, documents, products, software, downloads, repair services, advice, and information provided by Fail Safe Technologies LLC or any of its third-party products, whether such person or entity is advised of the possibility of such damages.
Order Termination/Cancellation: Confirmed orders which are cancelled by the customer more than 48 hours after their acceptance by Fail Safe Technologies LLC are subject to a 3% order cancellation fee.
All Services: Fail Safe Technologies LLC will attempt to understand and digest the Customers needs, provide an estimate of applicable service fees, and then provide the Customer with a solution for the Customer’s needs. In certain cases, however, support may not be completed because of a problem with configurations or setups that are beyond Fail Safe Technologies LLC control.
Customer Specified Configurations and Requirements: Fail Safe Technologies LLC will, upon customer request, provide special set-ups/configurations. It is the customer's responsibility to ensure that the services/products specified in the configuration are compatible and meet the customer's requirements. Fail Safe Technologies LLC will use its best efforts to ensure that a working configuration is delivered to the customer. However, the customer is solely responsible for any additional charges incurred in the process of resolving any problem related to a Customer Specified Configuration and/or Requirement.
Technical Support: Fail Safe Technologies LLC provides limited technical telephone support to all active customers. Fail Safe Technologies LLC offer exceptional and exclusive consultancy hours and maintenance packages on a per-service basis, specified in writing upon completion and delivery of services to customer. Other on-site and extended support services are available for an additional fee.
Credit Limits: A credit limit may be established for each customer. If a customer's account balance exceeds that limit, or is over fourteen (14) days delinquent, regardless of balance, Fail Safe Technologies LLC will suspend all services, maintenance and support until the account becomes current. When a customer is granted credit, the terms are Net 21 days. Customers are expected to comply with the agreed upon terms as they would expect likewise.
Collections: Accounts that are seriously delinquent will be submitted for collection. The customer will then become liable, under applicable law, for all reasonable legal and service fees associated with the collection process, including expenses allocated to overhead. These charges are in addition to any Late Fees which may become due on an account.
Late Fees: All open accounts have specified payment terms. Any late payment is subject to late fees at the rate of 21% per annum (.057534% per day).
Bounced Checks: A bounced check, regardless of the reason, will result in the account being placed on a Credit Card basis for
the next 6 months. The account will also be assessed a $30.00 Bounced Check Fee.
If the bounced check is not replaced with a good check within
seven (7) days, the entire account may be submitted for collection.